Refund & Policy

Effective Date January 2026

1. Introduction

At Ally’s Comfort Cafe, we strive to provide the best service and quality meals to our customers. The Refund and Cancellation Policy for Ally’s Comfort Cafe outlines the terms for order cancellations, refunds, and customer service resolutions. By placing an order with us, you agree to this policy.

2. Cancellation Policy

Phone Orders (Pickup Orders Only)

  • Orders placed by phone can be canceled if the request is made BEFORE food preparation begins.

  • Once food preparation has started, cancellations are no longer possible.

  • Customers must call us immediately to request a cancellation.

Delivery Orders (UberEats, DoorDash, etc.)

  • Orders placed through third-party delivery services (e.g., UberEats, DoorDash) cannot be canceled through us.

  • Customers must follow the cancellation policies of the respective platform.

3. Refund Policy

Phone Orders (Pickup Orders Only)

  • Incorrect or Missing Items: If an order is incorrect or missing items, please contact us immediately upon pickup. We will review the issue and offer a replacement or store credit at our discretion.

  • Unsatisfied with Food Quality: If you are unsatisfied with your meal, please notify us within 30 minutes of pickup. Refunds may be issued on a case-by-case basis.

  • No-Show Orders: If you do not pick up your order and do not notify us, the order will not be refunded.

Delivery Orders (UberEats, DoorDash, etc.)

  • Refund requests for delivery orders must be handled directly with the third-party platform used to place the order.

  • We are not responsible for delays, missing items, or service issues caused by third-party delivery services.

4. Non-Refundable Items

Certain items are not included in our Refund and Cancellation Policy. Some items non-refundable due to food safety regulations and customization. These include:

  • Custom or special request orders.

  • Orders that have been partially consumed.

  • Any food items that have been taken off-premises and not reported immediately.

5. Late Pickup Policy

  • Orders that are not picked up within 30 minutes of the scheduled time may no longer be fresh or suitable for consumption.

  • No refunds will be provided for orders that are left unclaimed beyond the designated pickup time.

  • Customers are encouraged to inform us in advance if they are running late.

6. Large Orders & Catering Cancellations

  • Catering orders or large group orders (orders exceeding $100) require at least 24 hours’ notice for cancellations.

  • Deposits for catering services are non-refundable unless the cancellation is made within the required timeframe.

  • Cancellations made less than 24 hours before the scheduled pickup may result in a partial charge to cover preparation costs.

7. How to Request a Refund or Report an Issue

  • Contact Us or Call us at +1 954-476-4343 within the required time frame.

  • Provide your order details, receipt, and a brief explanation of the issue.

  • Our team will assess the situation and offer a resolution as per our Refund and Cancellation Policy.

8. Refund and Cancellation Policy Disclaimers

  • All refund and cancellation requests must comply with the Refund and Cancellation Policy for Ally’s Comfort Cafe.

  • Orders placed through third-party delivery platforms (e.g., UberEats, DoorDash) must follow their respective cancellation policies.

  • No refunds will be issued for incorrect orders unless the issue is reported immediately upon pickup or delivery.

  • In the event of a refund dispute, we reserve the right to offer store credit instead of cash refunds.

9. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with the revised Effective Date.

10. Contact Us

If you want to know more About Us or for any questions regarding the Refund and Cancellation Policy for Ally’s Comfort Cafe, please feel free to Contact Us at:

Ally’s Comfort Cafe
13674 W State Road 84, Davie, FL 33125
+1 954-476-4343
https://allyscomfortcafe.net

For Email purposes: allyscafedavie@allyscomfortcafe.net